PocketLock Policies

PRIVACY POLICY

Effective Date: July 16, 2024

PocketLock has a mission to provide secure, portable locks that give peace of mind. We are not in the business of selling your personal information. We will obtain certain information (e.g., email address, street address, etc.) needed for processing your order and may occasionally contact you with new offers, though you may choose to “opt-out” at any time.

Our website and related commerce site are hosted by a trusted market leader in website hosting. We have partnered with Shopify and Paypal to securely process your credit card information. Shopify's privacy policy can be viewed here.

This Privacy Policy describes how www.pocketlock.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information.”

Device Information

  • Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
  • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
  • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
  • Disclosure for a business purpose: shared with our processor Shopify.

Order Information

  • Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
  • Purpose of collection: to provide products or services to you, to process your payment information, arrange for shipping, provide invoices and/or order confirmations, communicate with you, screen orders for potential risk or fraud, and provide you with information or advertising related to our products or services.
  • Source of collection: collected from you.
  • Disclosure for a business purpose: shared with our processor Shopify.

Minors

The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you. For example:

  • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here.
  • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information, or to protect our rights.

Behavioral Advertising

We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

  • We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here. You can also opt-out of Google Analytics here.

You can opt out of targeted advertising by:

Using Personal Information

We use your Personal Information to provide our services, including offering products for sale, processing payments, shipping, and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information.

Cookies

We use cookies to enhance your browsing experience, including functional, performance, advertising, and social media or content cookies. Most browsers accept cookies automatically, but you can adjust your browser settings to refuse cookies if you prefer.

Do Not Track

Please note that we do not alter our data collection and usage practices when we detect a "Do Not Track" signal from your browser.

Changes

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons.

Contact

For more information about our privacy practices, please contact us by email at help@pocketlock.com or by mail at:

PocketLock

Gig Harbor, WA 98332

TERMS OF SERVICE

This website is operated by PocketLock. Throughout the site, the terms “we,” “us,” and “our” refer to PocketLock. We offer this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence. You agree not to use our products for any illegal or unauthorized purpose, and you must not transmit any viruses or malicious code.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time. You agree not to reproduce, duplicate, copy, sell, or exploit any portion of the Service without express written permission by us.

SECTION 3 – ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

We are not responsible if information on this site is inaccurate or incomplete. Any reliance on the material on this site is at your own risk.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

We reserve the right to modify or discontinue the Service without notice. We shall not be liable for any price changes or service modifications.

SECTION 5 – PRODUCTS OR SERVICES

Certain products or services may be available exclusively online. We reserve the right to limit sales to any person, region, or jurisdiction. All product descriptions are subject to change without notice.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

You agree to provide accurate, complete purchase and account information for all transactions. We reserve the right to cancel orders that appear to be placed by dealers or resellers.

SECTION 7 – OPTIONAL TOOLS

We may provide access to third-party tools without warranties or conditions of any kind. You acknowledge that use of these tools is at your own risk.

SECTION 8 – THIRD-PARTY LINKS

We are not responsible for third-party websites linked on our site. Please review their policies before engaging in transactions.

SECTION 9 – USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS

You agree that we may, at any time, use comments you submit without restriction. We are under no obligation to maintain confidentiality, compensate, or respond to any comments.

SECTION 10 – ERRORS, INACCURACIES, AND OMISSIONS

We reserve the right to correct any errors or inaccuracies and to cancel orders if information in the Service is inaccurate.

SECTION 11 – PROHIBITED USES

You are prohibited from using the site for any unlawful purpose or to violate intellectual property rights. We reserve the right to terminate your use of the Service for any violations.

SECTION 12 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee uninterrupted or error-free service. Your use of the Service is at your sole risk.

SECTION 13 – INDEMNIFICATION

You agree to indemnify PocketLock and hold us harmless from any claims or demands due to your breach of these Terms of Service.

SECTION 14 – GOVERNING LAW

These Terms of Service shall be governed by and construed in accordance with the laws of the state of Utah.

SECTION 15 – CHANGES TO TERMS OF SERVICE

We reserve the right to update or change these Terms of Service at any time.

CONTACT INFORMATION

Questions about the Terms of Service should be sent to help@pocketlock.com.