We hope that you enjoy every item that you purchase from PocketLock. If you are not satisfied with an item that you have purchased, please feel free to contact us at help@pocketlock.com so that we can best assist you.

You may return a purchased item within 30 days of delivery for a full refund of the purchase price (less the cost of shipping, handling, and other charges).

If you purchased your item through Amazon.com, please follow their return policy.

To return item(s) purchased on PocketLock.com, please adhere to the following instructions:

1. Pack the item(s) to be returned, along with the original order slip. All items must be returned in good condition to receive credit.

2. Send the return package to the following address:

PocketLock Returns
13704 Whispering Pine Drive NW,
Gig Harbor, WA 98332

You are responsible for the cost of shipping your item. We recommend that you use a shipping method that provides a tracking number so that you can monitor delivery status. We are not responsible for packages lost in transit, or packages assumed delivered (i.e., packages without a tracking number’s delivery confirmation).

You can expect a refund in the same form of payment originally used for the purchase, within 30 days of our receiving the returned order.